Frequently Asked Questions
1How will our relationship work?
Since we know we must earn your continued patronage on each visit, we don't use contracts. We depend on open communications and your candid evaluation of our service. If you are happy, tell a friend. Also let us know of ways that we can serve you better.
2At what time will the Universal Cleaners Service be at my home?
Our normal workdays are Monday through Saturday, 7:30 a.m. to 5:00 p.m. While in some cases it is not possible to give a specific time to be at your home, we will make every effort to meet your needs.
3Do I have to do anything before the cleaning?mentum?
In order to give you the greatest value, we ask you to take a few minutes the night before to pick up extraneous clothing, toys and other household items.
4What if something is damaged when my home is cleaned?
We treat your home with the greatest care; however, should damage or breakage occur while we are cleaning your home, we will make every effort to have the item repaired, or replaced if it cannot be repaired.
5Do I have to be home when the team comes?
Most of our customers are not. On your absence, our cleaning maids will lock the gate and a front door, and we will not let anyone access the house, For security, only the professionals who clean your home have access to the keys. For added security, we will appreciate your presence at the house. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning, you may incur a lockout charge.
6What if my cleaning falls on a holiday?
If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.
7Do I have to be at the home/office when you are there?
No. You can make arrangements for us to have access to the home/office while you are out. In fact, most of our customers prefer that we clean while they are out.
8Is your work guaranteed?
Absolutely! 100 %
9What do I do with our pets while you clean?
Generally, you may leave them free in the home if that's what you normally do. We are very pet friendly but if the pet are not friendly, please lock them
10Do you invoice us for your services?
If require we will invoice you, But please note payment is due at the time of service. We can provide a receipt for your records.
11Do I have to sign a contract?
No. We work very hard to retain your business. We hope that will be sufficient reason for you to continue doing business with us.
12Do you have references?
Yes. However we do not publish our references to protect our customer's privacy. We can provide you references on request.
13What type of services does Universal Cleaners offer?
Our cleaning staff cleans homes, apartments, condos, offices, retail, and commercial spaces, vacant apartments and condominiums.
14Is the company licensed, bonded, an insured
Yes. A certificate of insurance is also available per your request
15Does Universal Cleaners offer same-day or next-day service?
Same day or next day service is usually available, as permitted by our cleaning schedule.
16What type of training does the cleaning staff receive?
Universal Cleaners has a month-long training program for each of its cleaning staff, during which a "trainee" works alongside a experienced staff member.
17Do the cleaning staff members speak English?
We generally try to put together someone who does not speak English with an English-speaking co-worker. If you have any questions or comments regarding your cleaning, please call us.
18What happens if I am not satisfied with the service?
Call Universal Cleaners immediately and we will try to resolve your complaints. With that said we guarantee our work and will work our hardest to satisfy each client's concerns.
19What areas do you work in?
We provide cleaning service for most Arusha land suburban locations. You can contact us to inquire about your area.
20What time will you be cleaning my home?
Our cleaning service hours are Monday through Saturday 7:30 am to 5:00 pm, and you will be scheduled during these times. You may request a cleaning before or after 12 noon.
21I had a bad experience with another cleaning service. How are you better?
We offer a 100% Satisfaction Guarantee! If you are not happy with any of our services, contact us within 24 hours of the cleaning, and we will send someone back at our expense to correct the problem.
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